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otakuSHADOW

Mario
14 Watchers77 Deviations
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AT&T Yahoo! Tech Support

I call in to get the automated response going through everything that it needs. Afterwards I wait about five minutes for a tech support representive to be free. I tell him that I do not have connection problems, I have modem problems. I give this guy everything he needs to know about it, more then he needs to know about it infact. He was overall impressed as to how much I knew about it. I told him that I would need a new one and stuff. Also told him that it was completely fired and that it did not work. When he asked me fried, as in none of the LED lights worked, I said no. Then I continued to tell him that there was a POST boot error and it would continue to flash the power LED red over and over. It would not complete the POST boot up like it should. After I told him he asked me series of other modem related questions, that I explained to him while answering the first one. I basically repeated myself a few times. He then put me on hold for eight minutes. Which I had to hear their pos advertisements. He came back and told me that my modem was still under warranty, he went back to call consumer products department to ask if my modem would be able to get replaced. After another four minutes of waiting he came back to tell me that my modem is only warrantied under manufactor errors. That power outages that would cause the modem to fry are not under warranty and tried to make me buy a new one. I then went from nice to kinda cruel, haha. I told him that there has not been any power outages in my town in a month. Even then the power outage did not affect my house. He said OKay and he'll go back to consumer products to tell them this. I waited a minute and he told me that they would cover it. Then told me to have a good day -- I was about to hang up when I heard a voice. She told me all this jibberish that I could not understand. So my modem will be here in 3-5 businesses day.

Total customer support time: 31 minutes 23 seconds.
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my stats

2 min read
my stats

otakuSHADOW has 108 pageviews total and his 18 deviations were viewed 317 times. He watches 4 people, while 4 people watch him.

Overall, his deviations received 16 comments and were added to deviants' favourites 6 times, while he commented 30 times, making about 0.08 comments per day since he joined DA. This means that he gave 19 comments for every 10 that he received.

His deviation with the most comments is angelicFREEDOM with 4 comments, receiving an average of 0.28 per day in the first 2 weeks, while his most favourited one is cry the pain away, with 2 favourites, averaging 0 per day in the first 2 weeks. His most viewed deviation is Blackbox with 44 views.

4 favourites were given for every 10 comments.

Every 18.8 days he uploads a new deviation, and it's usually on a Monday, with 5 (28%) of his deviations.

His busiest month was November 2005 with 6 (33%) of his deviations.

The majority of his deviations are uploaded to the Digital Art gallery (9), while his favourite category was Photomanipulation > People with 4 deviations.

Comments per deviation: 0.88
Favourites per deviation: 0.33
Views per deviation: 17.61
Comments per day: 0.04
Favourites per day: 0.01
Views per day: 0.93
Pageviews per day: 0.31

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Dead Modem -- Tech Support Call :) by otakuSHADOW, journal

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